SMS Terms & Conditions

Last updated: October 15, 2026

These terms apply to text messages (SMS and MMS) from Fresh Start Surface Solutions LLC ("Fresh Start", "we", "us"). How we collect, use, and protect your information is covered in our Privacy Policy.

SMS/MMS consent and terms

By providing your mobile phone number to Fresh Start Surface Solutions, you consent to receive periodic SMS or MMS messages from us. These messages may include updates about your quote and service, including quote follow-ups, appointment scheduling and reminders, arrival and job-complete notices, invoices, and requests to review our work. Message frequency varies.

Providing your telephone number and notification obligations

You affirm that the mobile number you have provided to us is accurate and current. You represent that you are the authorized subscriber or owner of any telephone number you provide. If there are any changes to your contact information, including changes to your telephone numbers, you agree to notify us immediately by sending an email to info@freshstartsurfaces.com before the change takes effect.

Consent to receive automated communications

By voluntarily providing your telephone number(s), you explicitly consent to receive recurring automated and non-automated text messages from Fresh Start Surface Solutions regarding our products, services, and your relationship with us. You acknowledge that consent to receive these messages is not a condition of purchase. Message and data rates may apply.

Opt-out instructions

To unsubscribe from our SMS/MMS messages at any time, text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us. You can also email info@freshstartsurfaces.com and tell us you want to opt out of text messages. You agree to receive a final message confirming your opt-out.

Help

For help, text HELP to the number you are receiving messages from, email info@freshstartsurfaces.com, or call 910-650-2608.

Carrier participation

Participating carriers in the United States include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile, and others. Not all carriers may support our SMS/MMS service. Carriers, including T-Mobile, are not liable for delayed or undelivered messages.

Data collection and use

In connection with this SMS service, we may collect your mobile phone number, your carrier's name, and the date, time, and content of your messages, among other information you provide. This information may be used to contact you and to deliver the services you have requested from us. We do not share text messaging opt-in data or consent with any third parties. See our Privacy Policy for details.

Service modifications and termination

By subscribing to or using the service, you acknowledge our right to modify or discontinue the service, with or without notice, at any time.

Indemnification

You agree to indemnify Fresh Start Surface Solutions against any claims, including privacy, tort, or others, arising from your voluntary provision of a telephone number not owned by you, failure to notify us of changes in your telephone number, or related to the federal Telephone Consumer Protection Act or state law equivalents. You agree to defend and hold us harmless from any claims, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from such issues.

Participation requirements

By participating in this service, you affirm that you are at least eighteen (18) years of age, possess a wireless device capable of two-way messaging, are a customer of a participating wireless carrier, and have a text messaging service. Compatibility of cell phone models with the service, text messaging capabilities, and service availability may vary by carrier.

Miscellaneous

You warrant and represent that you possess all necessary rights, powers, and authority to agree to these terms and perform your obligations under them, and that doing so does not conflict with any other agreement to which you are bound. If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms otherwise remain in full force and effect.

Message and data rates

While Fresh Start Surface Solutions does not charge for text messages you receive, your mobile provider's standard rates for text and data may apply. Contact your wireless provider for information about your text and data plan.

Contact us

For questions or concerns about these terms:

• Email: info@freshstartsurfaces.com
• Phone: 910-650-2608
• Business: Fresh Start Surface Solutions LLC, serving Jacksonville, Camp Lejeune, and Eastern North Carolina